About the team:Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a positive experience of Paytm services.

About the role:Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with positive customer experience.

Expectations/ Requirements:
Resolving day-to-day queries of the merchants via chat/call.
Oversee day-to-day management of campaigns and ensure brand consistency.
Ensure brand consistency in copy through tone, voice, and terminology.
Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.
Developing and implementing a timeline to achieve targets.
Previous experience in team handling Chat/email Support.

Superpowers/ Skills that will help you succeed in this role: High level of drive, initiative, and self-motivation 1+ yearsexperience in social media escalations management Exceptional multi-tasking skills Robust problem-solving skills Educational Qualification:Any Graduate.

📌 Associate Noida
🏢 Paytm
📍 Noida