Role & responsibilities
Customer Support: Be the main point of contact for students, parents, and institutions, helping them with any questions or issues they have.
Onboarding : Assist recent users in getting started with the platform and making the most of its features.
Problem Solver & Advocate : Act as a customer advocate, identifying and resolving issues with empathy and efficiency.
Feedback Collection : Listen to customers and gather their feedback to help improve the platform.
Collaboration : Work closely with other teams to ensure that customer needs are met.
Maintain Records : Keep accurate notes of customer interactions and feedback.

Preferred candidate profile
Bachelors degree in any field, preferably in business, education, or communications.
Robust communication and interpersonal skills, with the ability to handle diverse customer queries
Ability to multitask and manage time effectively.
Problem-solving mindset with attention to detail.
Collaborate with various teams to drive success while maintaining an autonomous approach to handling customer queries

📌 Customer Relationship Executive Noida
🏢 Campushala
📍 Noida