Job Description Operation Manager (Sales – Banking)

Position: Operation Manager – Sales (Banking)
Location: Noida

Experience: Minimum 2 years of experience in Operations Management/Sales within the Banking domain (BPO/Call Centre experience preferred)

Key Responsibilities
Manage daily operations of the sales team and ensure smooth process execution.
Drive sales performance and achieve assigned business targets.
Monitor team productivity, conversion rates, and quality metrics.
Conduct regular team briefings, coaching, and performance reviews.
Analyze MIS reports and identify opportunities for process improvement.
Handle customer escalations and ensure timely resolution.
Work closely with stakeholders to ensure process compliance and service excellence.
Maintain adherence to banking regulations and company policies.
Recruit, train, and develop team members to improve overall performance.

Required Skills & Qualifications




Graduate in any discipline.
Minimum 2 years of experience in Operations Management/Sales in the Banking domain.
Prior experience in a BPO/Call Centre setting is mandatory.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Good knowledge of sales processes, customer service, and banking products.
Proficiency in MS Excel, MIS reporting, and data analysis.
Ability to work in a target-driven and rapid-paced workplace.

Preferred Skills
Experience in banking sales operations, telesales, or customer acquisition.
Strong problem-solving and decision-making skills.
Ability to motivate and manage large teams.

Compensation
As per industry standards and candidate experience.

📌 Operations Manager Noida
🏢 Digitide Solutions
📍 Noida