Manage customer service queries, complaints, and feedback through calls, emails, and CRM tools.
Track and follow up on service requests, vehicle issues, and warranty claims.
Coordinate with service centers, dealers, and internal service teams for timely resolution.
Maintain accurate service records and update CRM databases regularly.
Generate daily/weekly reports on customer issues and service performance.
Analyze customer feedback to identify service improvement prospects.
Ensure high levels of customer satisfaction and timely communication.
Support service campaigns, recalls, or product updates as needed.

Requirements:-

1 2 years of experience in customer service, CRM, or service coordination (EV or automotive industry preferred).




Graduate in any discipline; preference for candidates with technical/service exposure.
Proficient in MS Office (Excel, Word, PowerPoint).
Experience with CRM software or service ticketing systems is a plus.
Excellent communication skills (Hindi and English) and a customer-first approach.
Solid organizational and problem-solving abilities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Relationship Executive Noida (India)
🏢 AMO Mobility Solutions
📍 India