We are seeking a highly skilled and experienced API Customer Support Executive to oversee our customer support operations. The ideal candidate will have solid knowledge of E-Invoice and E-Waybill processes and validations, as well as experience in achieving company SLAs. The Customer Support Executive will be responsible for handling client queries and scenarios, and ensuring timely resolution of customer issues.

Responsibilities:
Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations.
Handle and resolve client queries and scenarios effectively and efficiently.
Work collaboratively with the team to achieve company SLAs and performance metrics.
Handle and manage client pressure situations with professionalism and tact.
Demonstrate strong communication and interpersonal skills, both verbal and written.
Utilize experience in task management and tracking to effectively prioritize and allocate resources.




Manage high workloads and crisis situations effectively, ensuring that customer support operations continue to run smoothly.

Qualifications:
Bachelor's degree in a relevant field (Business, Management, or related discipline).
Robust understanding of customer support best practices and processes.
Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal stakeholders.
Demonstrated ability to work under pressure and manage high workloads, especially during crisis situations.
Proficiency in task management tools and software.
Ability to work independently and collaboratively within a team workplace.
Flexibility and adaptability to changing priorities and business needs.

📌 Api Customer Success Executive Noida
🏢 Masters India
📍 Noida