We are looking for a detail-oriented and analytical professional to support the Voice of Customer (VoC) function through structured research, feedback analysis, and insight generation. The role requires robust data interpretation skills, understanding of customer experience in BFSI technology environments, and the ability to derive actionable insights from customer interactions. The individual will primarily focus on backend analysis while providing support during customer interactions and discussions.

Job Responsibilities
Analyze customer feedback collected through VoC interactions, surveys, and discussions to identify trends, themes, and key insights
Support preparation of pre-meeting research dossiers, including customer background, engagement history, and product usage insights
Assist in structuring questionnaires and feedback frameworks aligned with VoC objectives
Participate in customer meetings as a support resource, capturing detailed notes and observations
Convert qualitative and quantitative feedback into structured reports and dashboards
Highlight key pain points, improvement areas, and potential risks based on analysis




Ensure accuracy and consistency in data interpretation and reporting
Maintain and publish periodic VoC reports, summaries, and insights for leadership review
Collaborate with internal stakeholders (Customer Success, Product, Delivery) to validate findings and ensure contextual relevance
Continuously enhance analytical frameworks, reporting quality, and turnaround time

Requirements
Solid analytical and problem-solving skills with attention to detail
Basic to fair understanding of BFSI lending lifecycle and enterprise software environments
Ability to synthesize large volumes of data into meaningful insights
Positive written and verbal communication skills
Proficiency in tools such as Excel, PowerPoint, and data visualization platforms
High ownership and accountability in managing deliverables
Ability to work independently in a flat structure with minimal supervision
Openness to learning and understanding product ecosystems (e.g., lending platforms like FinnOne Neo)

📌 Senior Executive Voc Noida (India)
🏢 Nucleus Software Exports
📍 India