Role & responsibilities
E-Commerce Operations
Manage and maintain the Shopify website, including product listings, pricing, inventory and collections.
Coordinate order processing, shipping and delivery to ensure a seamless customer experience.
Handle customer queries across website, WhatsApp, email and social media.
Coordinate with logistics partners, COD providers, payment gateways and other external service providers.
Monitor order fulfilment, returns, cancellations and customer satisfaction.
Track key ecommerce metrics including conversion rate, sales, traffic and customer behaviour.
Identify opportunities to improve website performance and online sales.
Brand & Digital Marketing
Manage the brand's presence across Instagram and other digital platforms.
Plan and publish regular Instagram posts, reels and stories.
Coordinate with designers, photographers and content creators for marketing creatives.
Update website banners, collections and promotional campaigns.
Ensure consistent brand communication across all customer touchpoints.





Assist in planning online campaigns, product launches and festive promotions.

Preferred candidate profile

Required Qualifications
Graduate in any discipline.
Excellent spoken and written English proficiency.
3 to 5 years of experience in Ecommerce, Digital Marketing or Website Management.
Experience with Shopify or similar ecommerce platforms will be preferred.
Robust analytical and problem-solving skills.
Valuable working knowledge of Microsoft Excel or Google Sheets.
Excellent communication and customer service skills.
Highly organised with solid attention to detail and the ability to manage multiple priorities.

Preferred Qualifications
Experience with Meta Business Suite, Instagram and Facebook marketing.
Familiarity with shipping aggregators such as Shiprocket or similar platforms.
Experience with ecommerce analytics tools.

📌 Manager Mumbai
🏢 Nskl Ventures
📍 Mumbai