Role & responsibilities
We are seeking a highly motivated and customer-focused Customer Support Executive.
Handle customer inquiries, complaints, and requests through phone calls, emails, live chat, and

WhatsApp.
Provide accurate, timely, and skilled resolutions to customer concerns.
Ensure adherence to defined Service Level Agreements (SLAs) and quality standards.
Maintain detailed and accurate records of customer interactions in systems.
Required to Handling objections and escalations effectively.
Positive attitude with Strong ownership and accountability.
Ability to work collaboratively across departments.
Willingness to support the team beyond routine responsibilities.

Preferred candidate profile

• Excellent verbal and written communication skills.

• Strong customer handling and conflict-resolution abilities.





• Experience in managing customer interactions across calls, emails, chats, and WhatsApp.

• Ability to handle escalations professionally and effectively.

• Strong problem-solving and decision-making skills.

• Positive knowledge of CRM and customer support tools.

• Ability to multitask and work in a quick-paced environment.

• Leadership and mentoring capabilities.

• Prepare and share customer service reports as required.

• Coordinate with operations, logistics, sales, technical, and other internal teams for issue

resolution.

• Escalate critical concerns to management in a timely manner.

📌 Customer Relationship Officer Mumbai Suburban (India)
🏢 Bluestone Jewellery And Lifestyle
📍 India