Shift: 3:00 PM 12:00 PM

Experience: 5+ Years

Roles & Responsibilities:

Define and implement standard operating procedures (SOPs) across departments, ensuring structured workflows for sales-to-delivery handovers, client onboarding, and project sign-offs.

Oversee IT infrastructure and ensure compliance with information security and data privacy standards required for international clients.

Conduct regular operational health checks across teams to ensure documentation standards, workflow adherence, and recruitment SLAs are maintained.

Monitor and manage resource allocation to maintain optimal billable utilization (80%+) while ensuring team productivity and preventing burnout.

Manage bench resources by allocating them to internal R&D;, training, or upskilling initiatives to maximize productivity.

Track project financials, identify scope creep or unbilled hours, and implement measures to maintain solid project margins.

Act as the operational bridge between Sales, Technology, HR, Operations, and Finance to ensure alignment between project demand, team capacity, and hiring plans.

Implement structured reporting systems and ensure department heads provide accurate operational insights to leadership.

Key Requirements:

5+ years of experience,



including 3+ years in operations management within an IT services, software development, or digital transformation company.

Strong understanding of IT project business models such as Fixed Bid, Time & Material (T&M;), resource loading, and gross margins.

Proven experience in operations management, delivery governance, and resource planning.

Ability to design and implement structured processes and scalable workflows.

Proficiency in project management and collaboration tools such as Jira, CRM platforms (HubSpot/Salesforce), and resource management tools.

Strong analytical and decision-making skills with a data-driven approach.

Leadership capability to collaborate with senior stakeholders and ensure team accountability.

Excellent communication, coordination, and problem-solving skills.

Perks:
5-Day Work Week
Adaptable Working Workplace
Strategic Learning and Growth Opportunities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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