07 Aug
|
Zell Education
|
India
07 Aug
Zell Education
India
Key Responsibilities:
Lead, coach, and motivate the Customer Success team to achieve performance goals.
Ensure seamless onboarding and ongoing support for students.
Handle escalations and resolve student concerns in a timely manner.
Monitor team performance, retention, and student satisfaction metrics.
Collaborate with Sales, Academics, and Operations to improve the student experience.
Drive retention initiatives and identify relevant cross-sell and upsell opportunities
What We're Looking For:
5+ years of experience in Customer Success or Student Success within the EdTech industry.
Prior experience managing customer-facing teams.
Robust communication, leadership, and stakeholder management skills.
Experience using CRM and customer support platforms.
Data-driven approach with a robust focus on student outcomes and retention
📌 Customer Success Team Lead Mumbai (India)
🏢 Zell Education
📍 India