Centralization of Employee Data
Handling the entire centralization process/ data for all CX employees.
Policy and SOP Adherence
Ensures to follow company policies and standard operating procedures (SOPs).
Ensure personal compliance with all Company policies.
Document Validation:
Approve various document requests, eg: Home Address Proof, Marital Status Change, PR Update Status, Passport Name Change, Add Dependents, Update Dependent, Vaccination, Visa/Work Permit etc.
System Management:
Work with team to prioritize tasks and address system-related issues.
Collaborate within the team for document validation clarifications and ensure all guidelines are followed.
Facilitate updates to employee information on the HR system, ensuring accuracy and efficiency.
Beneficiary Management:
Process addition or deletion of staff beneficiaries in accordance with Company policy.




Ensure timely and accurate handling of all beneficiary requests, maintaining privacy and compliance.
Communication and Collaboration:
Collaborate with Supervisor for document checks.
Utilize CMS for effective communication with employees, providing detailed information for document approval.
Data Privacy:
Act as the custodian of employee data, ensuring adherence to the Companys NDA policy.
Maintain data privacy in accordance with Company guidelines.

Administration
Proper handling of work based on the influx of requests to ensure TATs and SLAs are met.
Manage the day to day administration of the workload to ensure completion of tasks within the defined TATs.
Maintain daily & weekly data of tasks performed.

📌 Personnel Admin Hr Shared Services Hrss Mumbai Suburban (India)
🏢 Cathay Pacific
📍 India