Role & responsibilities

Service Desk Team Lead

Primary Responsibilities
Lead the Service Desk team and manage daily operations.
Handle and monitor incident/service request tickets.
Ensure SLA compliance and timely ticket resolution.
Coordinate with internal teams and stakeholders.
Manage ticket escalations.
Track team performance and prepare reports.
Support end users with technical issues.
Coordinate project-related activities and deployments.

Mandatory Skills
Service Desk
Robust Communication skills
Robust hands on experience into Ticketing tool.
Robust Knowledge on SLA
Handle Huge Ticket Handling
Experience into Banking domain
immediate Joiner
Hands on Experience into Shift Management, Rooster Management, Team Management.




Designation should be Application Lead/ Application support Lead/ Service Desk Lead.

Preferred Skills
Team Management
Technical Support
Desktop Support
Active Directory
Office 365
Windows Support
Remote Support
Problem Management
Change Management
Root Cause Analysis (RCA)
Lead the Service Desk team and manage daily operations.
Handle and monitor incident/service request tickets.
Ensure SLA compliance and timely ticket resolution.
Coordinate with internal teams and stakeholders.
Manage ticket escalations.
Track team performance and prepare reports.
Support end users with technical issues.
Coordinate project-related activities and deployments.

📌 Service Desk Team Lead Navi Mumbai (India)
🏢 Experis
📍 India