Job Summary:
We are seeking a skilled Desktop Support Engineer (Software) to provide technical assistance and support for software-related issues across the organization. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving software, application, and operating system problems to ensure smooth day-to-day operations for end users.

Key Responsibilities:
Provide Level 1 desktop support for software-related issues.
Install, configure, update, and maintain operating systems (Windows / macOS / Linux).
Troubleshoot issues related to applications, browsers, email clients, office tools, and enterprise software.
Assist users with software installations, upgrades, and patches.
Support antivirus, endpoint security, and software compliance.
Diagnose and resolve issues related to user profiles, permissions, and access rights.
Maintain documentation for incidents, resolutions, and standard operating procedures (SOPs).
Coordinate with internal IT teams or third-party vendors for escalated issues.




Ensure timely resolution of tickets through helpdesk or ticketing systems.
Provide user training and guidance on software usage and best practices.
Monitor system performance and proactively identify potential issues.

Required Skills & Qualifications:
Bachelors degree or diploma in Computer Science, IT, or related field.
Solid knowledge of Windows OS, macOS, and common business software.
Experience with Microsoft Office / Microsoft 365 applications.
Familiarity with remote desktop tools and ITSM/helpdesk systems.
Basic understanding of Active Directory, user management, and group policies.
Positive troubleshooting and problem-solving skills.
Solid communication and customer service skills.
Ability to work independently and as part of a team.

Qualification

Diploma / Bachelors in IT, Computer Science, or related field.

📌 Desktop Support Engineer Mumbai (India)
🏢 Gravia Technologies
📍 India