Welcome and assist guests in a warm, courteous, and skilled manner.
Manage dining reservations, walk-in guests, waiting lists, and table allocations in coordination with the operations team.
Handle guest inquiries, special requests, feedback, and complaints to ensure a high level of guest satisfaction.
Manage guest communication through phone calls, WhatsApp Business, emails, reservation platforms, and interactive dashboards.
Maintain accurate reservation records, guest profiles, and communication logs.
Monitor and respond to guest reviews and queries received through online platforms, escalating concerns where necessary.
Coordinate with the Operations, Kitchen, Bar, and Marketing teams to ensure seamless execution of guest requests and events.
Share event calendars, promotions,



and updates with guests through WhatsApp Business and other approved communication channels.
Manage and monitor online ticketing platforms, track ticket sales and availability, and maintain accurate records for events, gigs, and other activities.
Coordinate closely with the Marketing team to ensure timely communication of campaigns, events, guest promotions, and digital content.
Coordinate with internal departments to ensure smooth execution of reservations, VIP visits, celebrations, and special events.
Maintain a qualified reception area and uphold the restaurant's grooming, hospitality, and service standards.

📌 Guest Relation Executive Mumbai
🏢 Blue Frog
📍 Mumbai