Job Description Job Title Executive- Customer Engagement (Agency) Location Mumbai GO33 Department Operations Function Operations - Agency Reporting to Manager Band 5

Key Responsibilities:
Recent Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests, Freelook and Miselling request
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating
Service to Sales and Service to Recruitment
Managing office administration assets and upkeep of the same
Persistency calling

Measure of Success:
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be




Surrender Requests

Desired qualifications and experience:

Graduate / Post-Graduate in any discipline.

1- 2 years experience handling front end customer services

Knowledge of service quality is required

Knowledge and skills required:
Must be highly customer centric
Excellent communication skills
Valuable co-ordination skills
Data management on Excel should be valuable

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive Customer Engagement Agency Mumbai
🏢 Axis Max Life Insurance
📍 Mumbai