Role & responsibilities:
Conduct Current Hire Training (NHT) and regularly review/update training content.
Deliver refresher trainings based on identified learning needs.
Prepare training plans, reports, dashboards, and support SOP/cross-training material development.
Create and update training content to align with process and client requirements.
Design and deliver client-specific training programs using project and quality inputs.
Analyze QA trends and conduct targeted individual/group coaching sessions.
Facilitate assessments, certifications, role-plays, and remediation programs.
Define training goals, track completion milestones, and support hiring and engagement initiatives when required.

Criteria:
Graduates from any stream or Global Equivalent degree.
Excellent verbal, written and interpersonal communication skills
Proficient in MS Office Excel, Word and PowerPoint
time management skills and Outstanding customer service skills and dedication to providing exceptional customer care

📌 Process Trainer Navi Mumbai
🏢 Hexaware Technologies
📍 Navi Mumbai