Key Responsibilities
Strategic Planning Execution Develop and implement telesales and retention strategies to achieve business objectives.
Strategic Planning Execution Collaborate with stakeholders to align processes with client goals and market trends.
Strategic Planning Execution Identify prospects for process improvements and innovation.
Team Management Lead, mentor, and manage a team of telesales and retention managers, team leaders, and agents.
Team Management Monitor team performance, provide coaching, and ensure adherence to quality standards.
Team Management Foster a high-performance culture by inspiring and engaging team members.
Performance Management Track and analyze key metrics such as conversion rates, retention rates, and customer satisfaction scores.
Performance Management Ensure achievement of sales targets, retention goals, and other KPIs.
Performance Management Conduct regular performance reviews and implement corrective actions when necessary.
Client Relationship Management Act as the primary point of contact for clients, ensuring their expectations are met or exceeded.
Client Relationship Management Provide regular updates and reports to clients on campaign performance.




Client Relationship Management Address client concerns and implement solutions promptly.
Operational Excellence Ensure compliance with company policies, client requirements, and regulatory standards.
Operational Excellence Optimize processes to improve efficiency and reduce operational costs.
Operational Excellence Manage workforce planning, including scheduling and resource allocation.
Training Development Identify training needs and collaborate with the training team to upskill employees.
Training Development Ensure teams are equipped with the knowledge and tools to handle objections, close sales, and retain customers effectively.
Training Development Promote a culture of continuous learning and growth.
Reporting Analytics Prepare and present performance reports to senior management and clients.
Reporting Analytics Use data analytics to identify trends, ch

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