SBI Bank - Chargeback / Card Managements Department (CMD)

Job Title: Chargeback & Dispute Management Executive

Department: SBI CMD

Experience: Minimum 2 Years

Interview: F2F (1 Round Only)

Key Responsibilities:
Handle card transaction disputes, chargebacks, and transaction-related investigations.
Resolve customer issues related to debit/credit card transactions.
Manage dispute cases within defined TATs and ensure accurate documentation.
Provide support through calls, emails, and chat channels.
Draft professional emails and communicate effectively with customers and internal teams.
Maintain records, prepare reports, and perform data analysis using Excel.

Required Skills:
Minimum 2 years of experience in Chargeback, Dispute Management,



or Card Operations.
Valuable understanding of card transaction issue resolution and customer handling.
Strong proficiency in MS Excel (Pivot Tables, VLOOKUP, data analysis).
Excellent email drafting and communication skills.
Experience in customer support through call, email, and chat processes.
Ability to work in a rapid-paced setting and manage multiple cases efficiently.

Preferred:
Experience in Banking, Card Operations, or Financial Services domain.
Knowledge of Visa, Mastercard, RuPay dispute processes.

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