Immediate Joiners Only!
Quick-track hiring process get onboarded within 3 days.

Experience required: 3 to 5 years

Onsite Location: Juinagar, Navi Mumbai

Work Mode: Rotational shifts (3-shift schedule) with weekly offs.

Key Responsibilities
Provide Level 2 support for Core Banking Systems (Finacle / Flexcube) and allied banking applications.
Analyze and resolve application issues related to UPI, IMPS, NEFT, RTGS, and other payment systems.
Investigate transaction failures, reversals, settlement discrepancies, and coordinate with internal teams for resolution.
Perform application-level troubleshooting for APIs, interfaces, and backend integrations.
Conduct database analysis (Oracle & MSSQL) to identify data inconsistencies and support issue resolution.
Monitor and support EOD/EOM batch processing activities and resolve operational issues.
Manage incidents, service requests, and problem tickets using ITSM tools such as ServiceNow, Remedy, or Jira Service Management.
Perform root cause analysis (RCA) for recurring issues and recommend corrective actions.
Monitor application health using logs, dashboards,



and monitoring tools to ensure SLA compliance.
Coordinate with L3 teams, vendors, and infrastructure teams for complex issue resolution.
Support audit activities and ensure adherence to banking operational procedures and compliance requirements.
Prepare operational reports, incident summaries, and service metrics.

Required Experience
3 to 5 years of experience in Banking or FinTech application support.
Positive understanding of Core Banking Systems such as Finacle or Flexcube.
Experience supporting digital payment applications and banking integrations.
Working knowledge of SQL and databases such as Oracle, PostgreSQL, or MySQL.
Experience in production support, incident management, and troubleshooting.
Familiarity with ITSM processes (Incident, Problem, Change Management).
Knowledge of FinOne (LOS/LMS) or lending applications will be an added advantage.
Ability to work in rotational shifts and support critical production environments.

📌 Application Support Engineer Navi Mumbai (India)
🏢 Simple Logic IT
📍 India