Respond to customer queries and concerns
promptly and professionally.
2.Resolve complaints or escalate unresolved issues to
appropriate internal teams.
3.Log interactions and updates accurately in the CRM
system.
4.SPOC for contact resolution.
Required Candidate profile
Maintain deep knowledge of the company’s products,
services, policies, and procedures.
Meet targets such as response time, resolution
time, QA, CSAT etc.
Rotational Shift as per requirement.
📌 Customer Care Executive/team Leader Mumbai (India)
🏢 Trinity People & Culture Consulting
📍 India
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