Role Overview

The Customer Relationship Manager will serve as the primary interface between clients and Matrix's Audit & Assurance delivery teams. The role is responsible for ensuring seamless execution of client engagements by coordinating multiple internal stakeholders, managing project timelines, resolving issues proactively, and delivering a superior client experience.

Key Responsibilities
Act as the primary relationship manager for assigned client accounts.
Manage end-to-end execution of multiple client projects and ensure adherence to timelines and quality standards.
Coordinate with internal delivery, operations, quality, technology, finance, and support teams to ensure successful project execution.
Conduct regular client reviews, provide project updates, and manage stakeholder expectations.
Identify risks, resolve escalations, and drive timely closure of issues.
Track project performance, prepare MIS/reporting, and ensure governance requirements are met.




Support account growth by identifying prospects for additional services within existing clients.

Skills & Competencies
3 to 5 years of experience in Client Relationship Management, Project Management, Customer Success, Account Management, or Operations.
Exceptional project management and stakeholder management capabilities.
Robust communication, presentation, and interpersonal skills.
Proven ability to manage multiple projects and cross-functional teams simultaneously.
Strong problem-solving, analytical, and decision-making skills.
Ability to work effectively with senior client stakeholders and internal leadership teams.
Experience in Audit, Assurance, Compliance, Consulting, BPO/KPO, or qualified services environments will be preferred.

MBA/PGDM preferred.

📌 Customer Relationship Manager Audit & Assurance Noida (India)
🏢 Matrix Business Services
📍 India