Role & responsibilities
Monitor Finacle application, EOD/BOD processes, and scheduled jobs.
Handle userreported issues and service requests related to:
Login failures
Menu access issues
CIF/Account creation errors
Transaction failures
Print/Report issues
Perform basic troubleshooting and provide quick resolutions.

Incident Management
Log, track, and update tickets in ITSM tools (ServiceNow/Remedy).
Provide initial diagnosis and escalate to L2/L3 for unresolved issues.
Ensure SLA compliance and timely ticket closure.

User Support
Assist branch/operations teams in Finacle transactions.
Guide users on menu options, workflows, and standard system operations.
Provide support during highvolume periods such as:
EOD/BOD
Monthend / Quarterend processes

Technical Activities
Perform health checks on Finacle services, servers, and interfaces.
Basic troubleshooting of:
Application services
Connectivity issues
Network/browser issues related to Finacle




Coordinate with Infra/DB/Network teams for dependency issues.

Reporting & Documentation
Prepare daily/weekly operational status reports.
Document recurring issues, workarounds, and standard procedures.
Assist in UAT support and basic validation.

Required Skills & Experience

Technical Skills
Understanding of Finacle CBS workplace (Menus, Modules & Workflows).
Basic knowledge of:
SQL queries (SELECT, UPDATE, INSERT basics)
Linux/Unix commands
Network fundamentals
Familiarity with Finacle modules like:
CASA
Loans
Deposits
CRM
Payments/NEFT/RTGS

Preferred candidate profile

We need Finacle L1 Candidate

Hands on Experience into EOD/BOD

Finacle Scripting

Finacle 10X Version

CASA/ TD Modules

WFO (6 Days)

Male Candidates Preferably

📌 Finaclesupport Navi Mumbai
🏢 Experis
📍 Navi Mumbai