Provide remote technical support resolve user issues manage support tickets escalate critical cases and guide customers through troubleshooting while ensuring timely resolution and service quality.
Required Candidate profile
Graduate in IT or Computer Science with 2 to 3 years of IT helpdesk or customer support experience. Robust troubleshooting communication and ticket management skills. ITIL preferred.
📌 Help Desk Executive Kolkata
🏢 GGC Group
📍 Kolkata
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