Greetings from Jesseena Human Resources!

We are hiring Tele-Collection Officers (TCO) / Senior TCO (DRA Certified) for a leading collections company with a strong presence across India.

Locations: Mumbai (Wadala)
Employment Type: Full time
DRA Certification: Mandatory

Key Responsibilities:
Contact delinquent and pre-delinquent customers regarding overdue accounts.
Obtain Promise-to-Pay (PTP) commitments and negotiate repayments.
Handle customer queries professionally and understand reasons for default.
Update customer interactions and commitments in the CRM system.
Achieve collection targets while maintaining quality and compliance standards.

Eligibility:
Experience in Tele-Collections, Tele-Sales, Customer Service, or Recovery Operations.
Solid communication and negotiation skills.
Proven track record of meeting performance targets.

Compensation & Benefits:
Salary: 2.0 to 3.6 LPA
Attractive Performance Incentives (up to 100% of fixed pay)
Excellent growth opportunities opportunities into Team Leader and Operations roles
Prospect to work in a technology-driven, AI-enabled collections environment

Interested candidates can share their updated resume +91 89768 89859

📌 Tele Collection Executive Mumbai
🏢 Jesseena Marine Services
📍 Mumbai