Hiring: Head of Operations / Delivery Head UK Mortgage

Location: Mumbai (Preferred) | PAN India
Salary: (Based on experience)
Experience: 18 to 25 Years
Domain: UK Mortgage | Banking & Financial Services

Are you an experienced UK Mortgage Operations Leader with a proven track record of managing large-scale delivery teams?

We're looking for a Head of Operations / Delivery Head to lead a 1,000+ FTE UK Mortgage operation, driving operational excellence, client satisfaction, financial performance, and business transformation.

What You'll Do
Lead end-to-end UK Mortgage operations across multiple locations.
Manage a workforce of approximately 1,000 employees.
Own delivery performance including SLA, Quality, Productivity, TAT, Customer Experience, and Compliance.
Build and manage executive-level client relationships and governance.
Drive P&L;, operational efficiency, workforce planning, and profitability.
Lead automation, process improvement, Lean Six Sigma, and digital transformation initiatives.
Ensure regulatory compliance, risk management, audit readiness,



and operational excellence.
Partner with business leaders to support growth, transitions, and account expansion.

What We're Looking For
18 - 25 years of experience in Banking, BFSI, BPO/BPM, or Financial Services.
Mandatory experience in UK Mortgage Operations.
Proven leadership of 1,000+ employee operations.
Experience as a Head of Operations, Delivery Head, Business Unit Head, Account Head, Site Head, VP Operations, or similar.
Solid expertise across the UK Mortgage lifecycle, including mortgage processing, underwriting support, servicing, and collections.
Demonstrated success in service delivery, client management, P&L; ownership, compliance, and large-scale operations.
Lean Six Sigma, transformation, or automation experience is a plus.

Why Apply?

Executive leadership prospect
Lead one of the largest UK Mortgage operations
Drive transformation and operational excellence
Competitive compensation up to 50 LPA

📌 Head Of Operations / Delivery Head Uk Mortgage Operations Mumbai
🏢 Gratitude India
📍 Mumbai