Roles and Responsibility
Oversee all operational support aspects of the contact center.
Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
Implement and manage contact center quality issues and support systems.
Monitor training programs across the contact center.
Develop and implement relevant solutions based on best practices.
Lead a team of junior co-workers and set day-to-day operational objectives.
Job Requirements
Minimum 1 year of experience in a similar role.
Solid knowledge of customer experience management and BPO/Call Centre operations.
Excellent communication, leadership, and problem-solving skills.
Ability to work independently and as part of a team.
Solid analytical and organizational skills.
Experience with advanced support technologies and processes.
A qualified/university degree is required.
📌 Real Time Adherence Executive Mumbai
🏢 TP
📍 Mumbai