Program governance for projects by guiding PM and Onsite Program leads.
Collaboration with onsite Service Delivery Manager and Program Managers and Act as main point of contact for all offshore delivery matters and align priorities with the onsite SDM and Program Managers
Implement program governance to ensure delivery maturity is high
Drive continuous improvement to increase productivity, efficiency, and optimize cost
Manage client relationships along with Program leads, Client Partner to understand roadmaps, priorities, and expectations
Monitor service performance and operational Health.
Enable robust communication and collaboration between teams and customer stakeholders
Collaborate with Competency leads and SPOCs to enable growth and client satisfaction.
Enable and Conduct Monthly and Quarterly reviews with customer along with TSDM and Program manager




Lead contract renewal working along with the client partner and customer
Implement customer value addition to improve efficiency and reduce cost of operations
Accountable for growth opportunities and upskilling of team
Ensure quality maturity is as per organization expectations - CVA, process improvements P & L accountability Rev and Margin along with Account manager
Collaborate with AM and program leads to expand footprints and upsell opportunities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Asdm Professional Navi Mumbai
🏢 Hexaware Technologies
📍 Navi Mumbai