Qualification : Graduation Must be completed
The information desk is the sole point of information, enquiries and communicating any changes of telephone numbers to the hospital.
Deliver excellent customer service, at all times
Assist in keeping the hospital reception area clean and tidy, at all times
Deal with all enquiries in a skilled and courteous manner, in person, on the telephone
Administer all admission, discharges procedures and surgeries.
Keep up to date with current promotions and hospital pricing, to provide information to customers, on request
Fulfill all reasonable requests from patient , patient relative & visitor to ensure their comfort, satisfaction and safety
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Be responsible for evacuation, in cases of emergency,



acting as first point of contact for guests and the emergency services
Maintain personal knowledge by completing in-house training and workbooks
Be involved and contribute at team meetings
Taking all OPD appointments round the clock.
Allotting the rooms to the consultants as planned
Preparing the room readiness before every current OPD
Greet visitors and patients and determine their needs
Schedule patients for consultation
Guide patients to the respective consultants
Arrange for escort of patient to room or ward station.
Co-ordinates with other departments (Billing, H/K, OPD, Pathology, Radiology)
Handle grievances
Knowledge of all the corporate/Insured/Overseas/TPA and any other up comings services.

📌 Urgent Opening For Front Desk Executive Mumbai (India)
🏢 Gleneagles Healthcare
📍 India