Location - Mumbai

Industry-
Consumer Electronics & Appliances & Telecom

Role- Service Training & Customer Service Operations

Key Responsibilities
Conducted training programs for distributors, channel partners, and customer service teams on company processes, products, and compliance requirements.
Designed and delivered induction, refresher, and knowledge enhancement training sessions.
Prepared training manuals, presentations, and knowledge management documents to support employee learning.
Identified knowledge gaps through performance analysis and implemented customized training interventions.
Updated and maintained knowledge management portals and ensured timely communication of process updates.
Monitored training effectiveness through quality scores, performance metrics, and employee assessments.
Coordinated with cross-functional teams including customer service, sales, operations, and HR to ensure smooth execution of training initiatives.
Conducted audits to ensure adherence to regulatory guidelines, company policies, and operational processes.
Managed customer service quality metrics, turnaround time (TAT), and MIS reporting.




Handled customer query resolution and coordinated with internal stakeholders to ensure timely issue closure.
Prepared operational reports, dashboards, and performance summaries for management review.
Supported distributor and retailer management activities, including issue resolution and process coordination.
Assisted in sales operations through order coordination, inventory support, and channel partner communication.
Maintained solid relationships with distributors, channel partners, and internal teams to improve service quality and operational efficiency.
Ensured adherence to standard operating procedures, quality standards, and organizational policies.
Participated in process improvement initiatives to enhance customer satisfaction and operational performance.

Key Skills
Training Delivery
Induction & Refresher Training
Knowledge Management
Customer Service Operations
Process Training
Quality Monitoring
Performance Analysis
MIS Reporting
Distributor & Channel Partner Management
Customer Query Resolution
Team Coordination
Microsoft Excel, Word & PowerPoint
Presentation & Communication Skills
Process Documentation
Stakeholder Management

📌 Field Technical Trainer Mumbai
🏢 HR Mind
📍 Mumbai