We are looking for a skilled qualified with 3 to 7 years of experience to join our team as an Assistant Manager- Operations in Domestic BPO/Call Centre industry. The ideal candidate will have a robust background in operations management and excellent leadership skills.
Roles and Responsibility
Manage daily operations to ensure efficiency and productivity.
Develop and implement process improvements to boost quality and cut costs.
Lead and motivate a team of professionals to achieve operational excellence.
Collaborate with cross-functional teams to align with business objectives.
Analyze performance metrics to identify areas for improvement.
Implement risk management strategies to mitigate potential issues.
Job Requirements
Proven experience in operations management, preferably in a BPO/Call Centre setting.
Solid leadership and communication skills.
Ability to analyze data and make informed decisions.
Excellent problem-solving and time management skills.
Experience with process improvement initiatives.
Strong understanding of operational processes and procedures.