Role & responsibilities
Welcome and assist walk-in members and prospective clients.
Handle front desk operations and member inquiries.
Conduct outbound cold calls and follow-ups on leads.
Convert inquiries into gym memberships and achieve sales targets.
Explain membership plans, offers, and services to prospective members.
Maintain lead records and update CRM/registers.
Handle incoming calls, WhatsApp inquiries, and social media leads.
Resolve member queries and provide exceptional customer service.
Coordinate with trainers and management for member requirements.
Manage daily reports, attendance, and basic administrative tasks.

Preferred candidate profile
Minimum 1 year of experience in Reception, Telecalling, Customer Service, or Sales.
Strong communication skills in English,



Hindi, and Marathi (preferred).
Confidence in handling sales conversations and objections.
Positive computer skills (MS Office, WhatsApp, email, etc.).
Pleasant personality and professional appearance.
Telecalling and lead conversion experience.
Sales and customer relationship management.
Front desk and administrative experience.
Experience in the fitness industry is an added advantage.

Perks and perks
Performance-based incentives.
Career growth opportunities.
Friendly and energetic work workplace.
Complimentary gym membership.

📌 Receptionist / Front Desk Executive Sales & Client Relations Mumbai (India)
🏢 Ignite Fitness Club Mumbai
📍 India