Accountable & Responsible for:
Generating Recent Leads & Follow up on the same for Recent Revenue Generation opportunities in AMC & Spares Business
Ensuring adherence to discipline of functional reports & work timelines
Ensuring highlighting deviations if any to management at the earliest
Minimizing accidents & incidents by adherence/ awareness of safety norms
Improving Team member performance by regular reviews of Team Members vis-a-vis performance, skills & behavioral requirements of Gemini
Customer Satisfaction Index
Parts operations

Accountable for:
Ensure commissioning of machines & provide training as per purchase order
Ensuring payment is received as per agreed terms before service execution
Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer.
Pre inspection of spares received from OEM / quality check of spares by technical engineer at our works & ensuring to dispatch at correct site & concerned person.
Attend under warranty machines breakdown within 2 days of complaints received




Design a quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area.
Ensure completion of service of the material within 1 week of receipt of spares & inform commercial team on day of completion
Ensure Quotations (for spares & services) are submitted to customer within 2 days of need identification for AMC Customers/ Non-AMC Customer
Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares
Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis
Inspection & quotation making within 4 working days after receipt of material at warehouse
Update weekly/ Monthly calendars for handling chargeable breakdown & commissioning requests
Arrange for transportation of machine & any additional fitments as required in customer PO
Process the warranty claims/ labor claims with OEMs within 2 days

📌 Agm After Sales Service Navi Mumbai
🏢 Aarvi Encon
📍 Navi Mumbai