Role & responsibilities
Make outbound calls to existing and prospective customers.
Invite customers to visit the showroom for current collections, festive offers, exhibitions, and exclusive events.
Follow up with customers regarding enquiries, quotations, and pending purchase decisions.
Schedule customer appointments for jewellery consultations and store visits.
Maintain regular communication with VIP and repeat customers to strengthen relationships.
Update customer information and call records accurately in the CRM/software.
Handle customer queries professionally and direct complex concerns to the appropriate department.
Inform customers about exchange policies, repair status, delivery updates, and order readiness.
Coordinate with showroom sales teams regarding customer appointments and follow-ups.
Achieve daily, weekly, and monthly calling and appointment targets.
Collect customer feedback after showroom visits or purchases.




Ensure confidentiality of customer data and maintain professionalism in all interactions.

Preferred candidate profile
Excellent verbal communication skills in English, Hindi, and Bengali (preferred).
Pleasant and customer-friendly telephone etiquette.
Solid convincing and negotiation skills.
Positive listening and interpersonal skills.
Basic computer knowledge and proficiency in MS Office/CRM software.
Ability to multitask and work under pressure.
Positive attitude with a customer-centric approach.

Qualification
Graduate in any discipline (preferred).
Higher Secondary may be considered with relevant experience.

Experience
13 years of experience in telecalling, customer service, telesales, or retail.
Experience in the jewellery, luxury retail, fashion, or lifestyle industry will be preferred.

📌 Telecaller Agent Kolkata
🏢 Sawansukha Jewellers
📍 Kolkata