We are looking for a skilled Team Leader Operations to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 6 years of experience and be based in India.

Roles and Responsibility
Manage and supervise a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for improvement.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements
Proven experience in a team leadership role, preferably in a BPO/Call Centre setting.
Solid understanding of international operations and processes.
Excellent communication, problem-solving, and leadership skills.
Ability to work in a rapid-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills.
Experience with performance management and coaching is an added advantage.

📌 Team Leader Operations International Kolkata
🏢 TP
📍 Kolkata