Your Role

We are seeking a skilled and customer-focused Consultant to join our team. The ideal candidate will have hands-on experience in customer support role to drive positive business outcomes for enterprise clients.

In this role you will play a key role in:
Robust Communication & Customer Service Skills
1 to 3 year of international contact center experience.
Min graduation requirements must.
Valuable technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
Must possess excellent written and oral communication, listening, and comprehension skills.
Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively.
Dedication to the customer experience with the ability to build and maintain strong relationships.
Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
Sound decision making.
Must be able to effectively adapt to accelerating changes.




For remote work a secure workspace and effective internet connectivity is necessary.

WHAT YOU''LL LOVE ABOUT WORKING HERE
You will have the on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. .
For this role, the gross annual starting base salary is [X] [currency] (full time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.

📌 Process Associate Customer Care Kolkata
🏢 Capgemini
📍 Kolkata