Customer Relationship Executive Job Description
Monitor and provide strategy for performance improvement with logged calls, performance metrics.
Monitor relationships with existing customers through CRM systems
Inform clients of unforeseen delays or problems.
Handle the processing (task) with accuracy and timeliness.
Responding to calls/tasks/complaints from customers and give after-sales support when requested.
Provide software technical telephone and remote/online support.
Positive analytical and reporting skills with positive communication skills
Generate Analyze the report of the task whether it has been solved within pre define timeframe or not.
Manage customer callings whenever it requires.
Review the task management system by taking feedback from the customer.
Reporting to the Support/Sales Manager or Team Leader on daily basis.
Responsibility will be variable; it may change as per requirement and performance.
Key skill
Clearly and effectively communication.
Quickly identifying issues and providing effective solutions.
Keeping up-to-date with product changes, updates, and recent release.
Good with Ms Excel software.
Soft spoken in communication.
Managing emotions and staying calm under pressure work.
Department
Customer Support
Employment Type
Full-time
Experience Required
6 Months to 1 Year
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.