Role & responsibilities
Make outbound calls to prospective students from provided leads.
Handle inbound inquiries regarding courses and training programs.
Explain course features, fees, batches, career prospects, and admission procedures.
Follow up with interested candidates until enrollment.
Schedule appointments for counselors or admissions executives.
Maintain accurate records of calls, inquiries, and follow-ups in the CRM.
Achieve daily, weekly, and monthly calling and admission targets.
Resolve basic customer queries professionally.
Coordinate with the admissions and training teams for smooth student onboarding.
Build and maintain positive relationships with prospective students.