What Drives Success

Experience:
5 – 10 years in an international voice process - contact center environment
Handled customers from various industries (medical, Mortgage, Industrial etc)
Has experience in handling irate customers, handling product related queries etc

Key Responsibilities:
Deliver transparent, fluent, and professional communication with robust active listening and cultural awareness.
Provide first-level support for product inquiries, warranty questions, and basic

HVAC-related issues (training provided).
Accurately log cases in CRM tool while multitasking during live calls.
De-escalate challenging situations and ensure a positive customer experience.




Prioritize and manage high-volume inquiries with strong organization and time management.

Skills & Competencies:
Written & Verbal Communication: Excellent communication skills are a must.

Effectively communicate complex information to both technical and non-technical audiences.
Solid customer focus, empathy, patience, and conflict-resolution skills.

What We Are Looking For
Ability to work U.S. business hours (8:00 AM – 6:00 PM CST).
Any graduate
Proven 5 + years of experience handling calls in an international contact center

📌 Analyst Consumer Support Chennai
🏢 Lennox International
📍 Chennai