Description The ideal candidate must possess strong communication skills, with an ability to quickly and efficiently assimilate process knowledge, valuable team player with analytical skills and high energy levels ready to work in flexible shift timings, developing constructive and cooperative working relationships with others, and maintaining them over time Keeping up-to-date with the process knowledge identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Analyst Roles and Responsibilities:
Assisting the regular and routine customer queries regarding Products and services of the client via Chat
Ensure that appropriate steps were taken to resolve customers' problems and providing feedback accordingly
Refer unresolved customer grievances to designated departments for further investigation
To meet process expectations with high quality standards and adherence to SLA’s
Skilled in conduct/behavior, appearance and communication
Contributes to team effort by accomplishing related results as needed

Technical and Functional Skills:
Computer literate with the ability to learn customer service
Software applications.
Basic Knowledge of Hardware (modems, Routers and Troubleshooting)




Valuable Communication Skills – Verbal & Written(Comprehension)
Good Customer Handling Skills
Needs to have the ability to adapt to perpetual changes as per Business requirements.
Ability to work in teams
Flexible for 24X7 Shifts
Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
Knowledge of excel
Experience in Troubleshooting related process
Experience in Chat process
Experience in cable or telecom industry – Dish TV/Tata Sky/ AT & T
Ability of analyzing information and evaluating results to choose the best solution and solve problems
Positive documentation Skills

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 11000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

📌 Analyst Mumbai (India)
🏢 eClerx
📍 India