Manage all Clearing and Billing tasks, immediately escalate issues
Manage customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
Monitor interfaces, resolve all interface and EDI related issues
Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P;, rebate related deductions)
Manage relationship with STC Customer Experience Team
Maintain Desktop Training Procedures
Continuously support standardization and automation, system and process improvement initiatives
Actively promote the CARM (Sarbanes Oxley)/Control agenda
Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)
Execute Anti-Money Laundering and OFAC checks as appropriate




Reporting (daily, weekly and monthly reports)
Any other tasks requested by line manager
Unallocated Cash
Ledger Quality – untexted, unreasoncoded items
Timely credit blocked order release according to market needs and 3PL order transfer timelines
Timely direct debit and outgoing payment runs according to market needs
SLAs
No hidden operational risks and issues
No control failures

Essential
High accuracy
Fluent English language skills – company language
Solid PC literacy, solid Excel skills

Desirable

Candidate should have AR Cash Applications Knowledge (Posting, Allocations, Outgoing Payment & Direct debit).

College or university Degree
Experience in a Finance / Accounts Receivable role
STC process knowledge and working experience
System skills (SAP Order to Cash knowledge)

📌 Analyst Bengaluru (India)
🏢 Diageo
📍 India