Job Responsibilities:
Handle inbound and outbound customer interactions professionally.
Resolve customer queries and provide accurate information.
Maintain high standards of customer service and communication.
Document customer interactions accurately in the system.
Meet quality, productivity, and service-level targets.
Work effectively in a rotational shift workplace.
Required Skills:
Excellent verbal and written communication skills.
Robust customer service and problem-solving abilities.
Basic computer knowledge.
Willingness to work in 247 rotational shifts.
Freshers and candidates with up to 2 years of experience are welcome to apply.
Job Title: Associate – Non-Voice Process
Experience:
Fresher (0 Years)
Shift: 247 Rotational Shift
Job Responsibilities:
Process customer requests through email, chat, or back-office operations.
Ensure accurate data entry and documentation.
Meet productivity and quality targets.
Follow standard operating procedures and company guidelines.
Coordinate with internal teams to resolve customer issues.
Required Skills:
Valuable written communication skills.
Basic computer proficiency and typing skills.
Attention to detail and accuracy.
Willingness to work in 247 rotational shifts.
Freshers are encouraged to apply.