Job Title: Balance Collection Executive

Location: Hyderabad

Work Mode: Work From Office

Working Days: 6 days a week

Overview : We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires strong communication, consistent follow-ups, and coordination with internal teams to drive collections efficiently.

Key Responsibilities
Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments.
Ensure timely collection of outstanding balances as per defined payment schedules.
Clearly explain payment plans, due dates, and payment processes to learners.
Address and resolve basic queries related to payments, invoices, and dues.
Maintain accurate records of follow-ups and updates in CRM/internal systems.
Coordinate with Finance,



Admissions, and Operations teams for payment tracking and issue resolution
Escalate long-pending or critical cases as per the defined escalation matrix.

Required Skills
Robust communication skills in English, Telugu and basic Hindi.
Valuable negotiation and follow-up abilities.
Basic knowledge of MS Excel and CRM tools.
Ability to manage multiple learner accounts simultaneously.
Robust problem-solving and learner-handling skills.

Eligibility Criteria
Graduate in any discipline.
0–3 years of experience in collections, customer support, or operations.
Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage

📌 Balance Collection Executive Hyderabad (India)
🏢 upGrad- Study Abroad
📍 India