Role & responsibilities
Serve as the primary point of contact for assigned clients and ensure timely resolution of queries.
Handle inbound and outbound calls, emails, and other communication channels professionally.
Build and maintain solid relationships with clients by providing exceptional service.
Coordinate with internal teams to ensure client requirements are met efficiently.
Track client requests, follow up on pending issues, and ensure timely closure.
Maintain accurate records of client interactions and update CRM systems.
Prepare and share regular status updates and reports with clients when required.
Address client concerns promptly and escalate complex issues to the appropriate team.
Ensure adherence to company processes, quality standards, and service-level agreements (SLAs).




Contribute to improving customer satisfaction and client retention.

Preferred candidate profile
Bachelor's degree in any discipline.
12 years of experience in BPO, client servicing, customer support, or account management.
Excellent verbal and written communication skills in English.
Robust interpersonal and relationship management skills.
Good problem-solving and conflict-resolution abilities.
Proficient in MS Office and CRM tools.
Ability to multitask and work effectively in a fast-paced environment.
Customer-focused mindset with a skilled attitude.
Willing to work from the office in Koramangala, Bangalore.

📌 Bpo Executive Bengaluru
🏢 Talent Grade
📍 Bengaluru