Role Description

This is a full time on-site role for a BPO - Associate at Voxmerge's Pune office. The Associate will handle customer interactions, respond to inquiries accurately, provide real-time solutions, and ensure excellent service delivery. The role involves data entry, process documentation, and following quality guidelines. Collaboration with team members to ensure sustained service quality and meeting performance metrics is also an integral part of this role.

Qualifications
Solid communication skills in English, along with bilingual or multilingual proficiency
Customer service and support skills, including the ability to handle inquiries professionally
Experience in data entry, documentation, and process management
Team collaboration and ability to achieve performance targets
Adaptability to work in a agile and fast-paced workplace
Proficiency in basic computer applications and tools
Problem-solving and critical thinking capabilities
A high school diploma or equivalent; a bachelor’s degree is preferred

📌 Bpo Associate Pune
🏢 VOXMERGE
📍 Pune