Position Title - Team Member – RL PROCESS Team Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5

Job Role

Job Role
Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
Identification of existing processes for revision / updation.
Providing tailor made solutions to Branches for specific business requirements.
Provide assistance to product / operations /management.
The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
Handling query desk for quick resolution of queries / clarifications raised by channel

Job Role

Job Requirements




Excellent written and oral communication skills
In depth knowledge about Branch Banking Products, Operations and Processes
Knowledge about Deceased claim related process is mandatory
Summary recommendations from SMEs for process improvements and other findings
Should be able to think proactively for process changes from Business Process Re-engineering perspective
Should be aware of competitive practices.
Knowledge of Regulatory Guidelines
Ability to work and close tasks independently
Strong spoken and written Communication skills
Assertive attitude
Valuable analytical skills & eye for details
Keen eye for market intelligence and competition.
Robust follow up ability & keenness to complete tasks 14. a

Job Role If you wish to apply for this job position, please fill your details in the Kotak Rapid Track A pplication Form and mail to _ Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group”

📌 Business Process Manager Ho & Support Processes Mumbai
🏢 Kotak Mahindra Bank
📍 Mumbai