Role & responsibilities :
Design, implement, and support cloud-based contact center solutions using Amazon Connect and AWS services.
Develop and maintain infrastructure as code using Terraform for automated cloud resource provisioning.
Build, deploy, and optimize applications and integrations using Python (or Java) within the AWS ecosystem.
Engineer and manage Amazon Connect environments, including configuration of IAM, Lex, Lambda, KMS, S3, and Kinesis.
Create and maintain CI/CD pipelines using Jenkins/Jules and manage code repositories with Git/Bitbucket.
Rapidly prototype proof-of-concept solutions and scale them to production-ready systems.
Implement and support RESTful APIs for contact center integrations and automation.
Collaborate with cross-functional teams to deliver secure, scalable, and resilient voice solutions.
Drive continuous improvement in infrastructure engineering, automation, and data fluency.
Support container orchestration and deployment in AWS Cloud settings.
Apply best practices for data security, compliance, and call recording in telephony platforms.
Stay current with AWS certifications and emerging cloud technologies.

Preferred candidate profile

📌 Consultant Bengaluru
🏢 Mphasis
📍 Bengaluru