Position: CRM Executive

Location: Noida Sector 69

Employment Type: Full-Time

Experience: 0–2Years (Freshers with excellent communication skills may also apply)

Salary: As per company standards

About the Role

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, handle inquiries, coordinate with internal teams, and ensure an exceptional customer experience. The ideal candidate should have excellent communication, follow-up, and problem-solving skills, along with experience using CRM software to maintain accurate customer records.

Key Responsibilities
Manage customer inquiries through calls, emails, and WhatsApp.
Maintain and update customer records in the CRM system.
Follow up with leads, existing customers, and pending cases.
Coordinate with Sales, Operations, and Support teams to ensure timely resolution of customer concerns.
Handle customer complaints professionally and ensure quick resolution.
Track customer interactions and maintain accurate documentation.
Generate daily, weekly, and monthly CRM reports.
Ensure high customer satisfaction and build long-term relationships.
Assist in customer onboarding and post-sales support.
Maintain data accuracy and confidentiality.

Required Skills




Excellent verbal and written communication skills.
Solid interpersonal and customer handling skills.
Good knowledge of MS Excel, Word, and CRM software.
Strong follow-up and coordination abilities.
Ability to multitask and work in a fast-paced workplace.
Problem-solving mindset with attention to detail.
Basic reporting and documentation skills.

Qualifications
Bachelor's degree in any discipline.
1–3 years of experience in Customer Relationship Management, Customer Support, or Client Coordination.
Freshers with excellent communication skills are also encouraged to apply.

Preferred Skills
Experience with CRM tools such as Salesforce, Zoho CRM, HubSpot, or similar platforms.
Knowledge of customer service best practices.
Experience in sales coordination or client relationship management is an added advantage.

Benefits
Competitive salary
Career growth opportunities
Supportive work workplace
Training and skill development
Performance-based incentives (if applicable)

Job Location: Noida Sector 69 Working Days: Monday to Saturday

Work Mode: Work from Office

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Executive Noida (India)
🏢 Creative's Era
📍 India