– CRM Executive (Customer Relationship Management)Department: Sales / Customer Relationship ManagementReporting To: CRM Manager / Sales ManagerPosition Overview

CRM Executive ka main role company aur customers ke beech strong relationship maintain karna hai. Is role mein customer inquiries handle karna, orders ka follow-up karna, production aur dispatch team ke saath coordination rakhna, complaints resolve karna aur customer ko best service experience dena shamil hai.

Roles & Responsibilities
Existing aur recent customers ke saath regular follow-up aur relationship maintain karna.
Customer inquiries, calls, WhatsApp aur emails ka timely response dena.
Customer orders receive karna aur unki complete details system mein update karna.
Production team ke saath order status coordinate karna aur customer ko regular updates dena.
Dispatch team ke saath coordination karke timely delivery ensure karna.
Customer complaints aur issues ko understand karke unka quick resolution karwana.
Sales team ko customer-related support aur order information provide karna.
Customer database, contact details aur order history ko CRM/ERP system mein update rakhna.
Pending orders, payments aur dispatch ka regular follow-up karna.
Current jewellery collections,



offers aur schemes ki information customers tak pahunchana.
Customer feedback collect karna aur management ko improvement ke liye report karna.
Daily, weekly aur monthly CRM reports prepare karna.
Customer records aur company information ki confidentiality maintain karna.
Company policies aur customer service standards ka proper follow karna.

Required Qualification
Graduate in any stream.
CRM, Customer Support ya Sales Coordination ka experience preferred.
MS Excel, ERP/CRM Software aur basic computer knowledge.

Required Skills
Excellent communication skills.
Valuable customer handling and relationship management.
Strong follow-up skills.
Problem-solving attitude.
Coordination with multiple departments.
Time management and multitasking.
Basic knowledge of MS Excel and ERP software.
Skilled behaviour and positive attitude.

Key Performance Indicators (KPIs)
Customer response time.
Complaint resolution time.
Order follow-up accuracy.
On-time order updates.
Customer satisfaction level.
Customer retention.
Accuracy of CRM data.
Coordination efficiency with Production, Sales and Dispatch teams.

Pay: ₹14,352.65 - ₹40,000.68 per month

Work Location: In person

📌 Crm Manager Jaipur
🏢 Gemco Designs
📍 Jaipur