Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities. Key Responsibilities

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Deliver clear, fluent, and skilled communication with robust active listenin gand cultural awareness

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Provide first-level support for product inquiries, warranty questions, and basi cHVAC-related issues (training provided)

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Accurately log cases in CRM tool while multitasking during live calls

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De-escalate challenging situations and ensure a positive customer experience

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Prioritize and manage high-volume inquiries with solid organization and tim emanagement .

Skills & Competencie s:
Written & Verbal Communication: Excellent communication skills are a mus t.Effectively communicate complex information to both technical and non-technic alaudience s.
Strong customer focus, empathy, patience, and conflict-resolution skill s.

Shi ft
Ability to work U.S. business hours (8:00 AM – 6:00 PM CS

T).

📌 Contact Center Specialist Chennai
🏢 Lennox India Technology Centre
📍 Chennai