Customer Care Executive – Role Overview

Experience: 1–3 years

Industry Preference: D2C Brands/Companies

Key Responsibilities
Handle customer queries across WhatsApp, calls, email, and social media
Manage order-related support (placement issues, tracking, cancellations, returns)
Resolve customer complaints with a solution-oriented approach
Coordinate with logistics, production, and warehouse teams for issue resolution
Maintain robust customer relationships and ensure high satisfaction
Support bulk order handling and manual order processing when required
Track and analyze customer feedback and common issues
Assist in retention strategies (follow-ups, re-engagement, feedback loops)
Maintain accurate records in CRM / tools like Bitespeed, GoKwik, Shopflo, etc.





Requirements
Prior experience in FMCG / Food / D2C customer support
Familiarity with Shopify, WhatsApp commerce/ CRM systems
Robust communication skills (English + Tamil preferred)
Ability to handle high-volume queries calmly and efficiently
Basic understanding of ecommerce operations & order lifecycle
Familiarity with WhatsApp commerce tools / CRM systems
Good problem-solving and multitasking skills

Job Types: Full time, Permanent Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Care Executive Periyanaickenpalayam
🏢 Amirtha Health Foods
📍 Periyanaickenpalayam